Serving Customers & Communities

Community Development

Sustainability is about meeting needs and then fostering the long-term growth of not just Dominion Energy, but also the communities where we live and serve.

Philosophy and Approach

Our core value of Ethics guides us: Helping others is not just one part of doing the right thing. It is an integral part of our culture as a company whose utilities perform a vital public service — one reinforced by our long history of supporting our communities. We use a variety of vehicles to lift people up, including energy-assistance programs, grants, matching gifts, event sponsorships, signature programs, and employee volunteerism.

Every year, we also conduct or contribute to hundreds of programs and events that improve the lives of people and communities. Broadly speaking, such efforts fall into two main categories: those that help to sustain people, communities, and the environment, and those that help to foster growth . We define growth expansively, as anything that helps someone move from one place in life to a better place.

Here are two of many such efforts:

Rural Broadband

In an increasingly connected world, broadband internet access is no longer a luxury; it is an absolute necessity for business, education, health care, public safety, and more. To sustain themselves as vibrant places, rural communities need broadband service. However, population densities and the long distances separating residents often make broadband service uneconomical for traditional internet service providers, and rural areas have less access to high-speed internet than urban and suburban communities.

As a regulated electric service provider, our utilities in Virginia and the Carolinas have a duty to provide electricity to everyone within our service areas, which puts us in a unique position to help solve the problem of the digital divide. As we transform the electric grid, we are installing fiber-optic cable in rural areas. By using fiber capacity for both grid operational needs and broadband access, we can lower the cost of providing broadband for internet service providers — who can then step in to build the last mile of service to customers’ homes.

In 2020, Dominion Energy teamed up with internet service providers, electric cooperatives, and local governments to deliver broadband service to unserved households and businesses in several counties around Virginia.

In our Utah service territory, House Bill 422 provides a mechanism for Dominion Energy Utah to extend natural gas service to previously unserved communities and will provide economic growth opportunities for these areas.  

Solar for Students

Through a partnership between the Dominion Energy Charitable Foundation and The NEED Project, the Solar for Students program offers K-12 students and science focused educators a hands-on learning experience in which they generate electricity from a solar array installed on grounds accessible to students.

Participants receive a 1.2-kilowatt photovoltaic system as well as technical support, educational materials, and training for educators. Each solar array displays real-time data about the amount of electricity generated, and each array can generate enough electricity to power up to 18 desktop computers. Students can track the generation from their array, challenge other participating schools to a solar power match, and learn about their state's energy resources and how weather and temperature affect solar power.

In 2020, we provided arrays to seven schools in the Carolinas and nine schools in Virginia.


In 2020, Dominion Energy employees contributed more than 61,000 volunteer hours — the equivalent of a 30-person team working 40-hour weeks for a full year.

Because of the pandemic, many events were held virtually. For example, 514 employees throughout 11 states took part in providing no-sew blankets and hygiene kits for the homeless. Employees received the materials at home, assembled the kits, and donated them to service providers within their communities.

Other events continued in person. In Utah, company employees planted 205 trees in Salt Lake City’s Fairpark Neighborhood — an effort mayor Erin Mendenhall praised for representing “hope, growth, and resilience.”